Privacy Policy
1. Who we are and what this policy covers
Last updated: November 9, 2026
MultiPost is operated by Multipost LLC, a California limited liability company ("MultiPost," "we," "us" or "our"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.
It applies to the website at multipost.io, the web application at app.multipost.io, and related services (together, the "Service"). It does not cover the social media platforms you connect or any other third-party service. Their own privacy policies apply to what they do with your information.
2. Information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account information | Your email address and password. If you sign in with Google, your name, email address and profile picture. Passwords are stored in protected form by our sign-in provider. | You, and Google if you use Google sign-in |
| Connected social accounts | The platform, your handle, display name and profile picture, follower and view counts, an identifier for the connection, and the date you connected it. | The platform, through our connection provider, after you authorize it |
| Content | Videos, images, audio, captions and other material you upload or have us retrieve and publish. For Auto Sync, details of new posts on your trigger account. | You and your connected accounts |
| Publishing activity | What was published, where, when and whether it succeeded, plus your sync settings. | Created by the Service as you use it |
| Billing information | Your plan, subscription status, invoices and payment history. Payments are processed by Stripe. We do not store full card numbers. | You and Stripe |
| Usage and device information | Pages viewed, actions taken, browser and device type, approximate location based on IP address, and identifiers stored in cookies. | Your browser or device |
| Referral information | Whether you arrived through an affiliate link, and which affiliate referred you. | The link you followed |
| Communications | Messages you send us and our replies. | You |
We do not ask for sensitive information such as government ID numbers or health information. Please do not send it to us.
3. How we use information
We use personal information to:
- create and manage your account and sign you in;
- connect your social accounts and publish your content to the destinations you choose, including through Auto Sync;
- show you publishing status, history and account statistics;
- process payments and manage subscriptions, trials and invoices;
- answer your questions and provide support;
- keep the Service secure, prevent fraud and abuse, and enforce our Terms of Service;
- understand how the Service is used so we can fix and improve it;
- credit affiliates for referrals;
- send you service messages about your account, billing, security and changes to our terms; and
- send you product news and offers, which you can opt out of at any time.
Staff access. Authorized MultiPost personnel may access your account, including by viewing it the way you see it, when that is needed to provide support, fix a problem or investigate abuse.
4. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We share personal information only in these cases:
Service providers. These companies process information for us so we can run the Service:
| Provider | What it does for us |
|---|---|
| Google (Firebase, Google Cloud and Google Analytics) | Sign-in, database, file storage, hosting and usage analytics |
| Stripe | Payment processing, subscriptions and invoices |
| Ayrshare | Connects your social accounts, publishes your posts and retrieves your posts and statistics |
| Tolt | Affiliate referral tracking |
Platforms you choose. When you publish, we send your content and captions to the social media platforms you selected. Those platforms handle it under their own terms and privacy policies.
Affiliates. If you sign up through an affiliate link, we share your email address with our affiliate tracking provider to credit the referral. The affiliate who referred you may see that a referral signed up or subscribed.
Legal and safety. We may disclose information if we believe it is required by law or legal process, or needed to protect the rights, property or safety of MultiPost, our users or others.
Business transfers. If MultiPost is involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that deal. We will tell you before your information becomes subject to a different privacy policy.
With your direction. We share information in other ways when you ask us to.
5. Cookies and analytics
We use cookies and similar browser storage for three purposes:
- Sign-in. To keep you signed in and keep your account secure.
- Analytics. Google Analytics and Firebase Analytics set cookies that help us understand how people use the Service, such as which pages are visited and which features are used.
- Affiliate referrals. If you arrive through an affiliate link, a cookie records the referral so the affiliate can be credited.
We do not use third-party advertising cookies.
You can block or delete cookies in your browser settings. If you block them, some parts of the Service, including sign-in, may not work. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
Our Service does not respond to browser "Do Not Track" signals.
6. Connected platforms, YouTube and Google
What connecting an account does. When you connect a social media account, you authorize us and our connection provider to publish to it and to read the account details, posts and statistics described in Section 2. We use that information only to provide the Service to you.
Disconnecting. You can disconnect an account at any time in the app under Settings, then Accounts. You can also remove access from the platform's own security or app settings. For Google and YouTube, use the Google account permissions page. After you disconnect, we stop accessing that account.
YouTube. The Service uses YouTube API Services to publish to, and read statistics from, YouTube channels you connect. If you use those features, the Google Privacy Policy also applies to you.
Google sign-in. If you sign in with Google, we receive your name, email address and profile picture from Google and use them only to create and manage your account.
Cloud storage imports. If you import a file from a cloud storage service when that feature is available, we access only the file you select and use it only to publish it for you.
7. How long we keep information
We keep personal information for as long as your account is open and for as long as we need it to provide the Service.
When you close your account or ask us to delete your information, we delete or de-identify it within a reasonable time. We may keep some information longer where we need it to comply with the law, resolve disputes, prevent fraud and abuse, or enforce our agreements. Billing records are kept for as long as tax and accounting rules require. Copies in routine backups are overwritten on a regular schedule.
Posts that were published to a social media platform stay on that platform until you remove them there.
8. Security
We use reasonable technical and organizational measures to protect personal information. These include encrypting data in transit and limiting access to authorized personnel.
No system is completely secure, and we cannot guarantee the security of your information. Use a strong, unique password, and tell us right away if you suspect unauthorized access to your account.
9. Your choices and rights
What you can ask for. Wherever you live, you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong;
- delete your information and close your account; or
- stop sending you marketing emails.
How to ask. Email us at the address in Section 13 from your account email, with the subject line "Privacy Request". We may ask for more information to confirm it is you. We answer within the time the law requires, which is 45 days in California and one month in the European Economic Area and the United Kingdom. We will not treat you differently for making a request.
California residents. California law gives you the right to know what personal information we collect, use and disclose, to delete it, and to correct it. The categories we collect, the purposes, and the recipients are listed in Sections 2, 3 and 4. We do not sell personal information or share it for cross-context behavioral advertising, and we do not disclose it to third parties for their own direct marketing. You may use an authorized agent to make a request, and we may ask for proof of the agent's authority.
European Economic Area, United Kingdom and Switzerland. Multipost LLC is the controller of your personal information. We rely on these legal bases:
- performing our contract with you, to provide the Service and take payment;
- our legitimate interests in securing, supporting and improving the Service and crediting referrals;
- your consent, where the law requires it, which you can withdraw at any time; and
- compliance with our legal obligations.
You also have the right to restrict or object to certain processing, to receive your information in a portable format, and to complain to your local data protection authority.
10. Children and teens
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected information from a child under 13, we will delete it. If you believe a child under 13 has given us information, contact us using the details in Section 13.
People aged 13 to 17 may use the Service only with the agreement of a parent or legal guardian, as our Terms of Service require. A parent or guardian may contact us to review or delete a teen's information or to close the account.
We do not sell the personal information of any user, including users under 16.
11. International users
MultiPost is based in the United States. Your information is processed in the United States and in other countries where our service providers operate. The privacy laws in those countries may differ from the laws where you live.
Where the law requires it for information leaving the European Economic Area, the United Kingdom or Switzerland, we rely on legally recognized transfer mechanisms, such as the standard contractual clauses offered by our service providers.
12. Changes to this policy
We may update this Privacy Policy. If a change is material, we will notify you by email or in the app before it takes effect. The "Last updated" date in Section 1 shows when this policy last changed.
13. Contact
Multipost LLC, a California limited liability company
Email: admin@multiposts.io
For a request about your personal information, use the subject line "Privacy Request".